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TERMS AND CONDITION OF SALE
Superior Home Arts Terms and Conditions
of Sale
Pricing and
Information Disclaimer
All pricing subject to
change.
For all prices, products and offers, Superior Home Arts reserves the right
to make adjustments due to changing market conditions, product
discontinuation, manufacturer price changes, errors in advertisements
and other extenuating circumstances. High volume bids are welcome!
While Superior Home Arts uses reasonable efforts to include accurate and
up-to-date information on the Site, Superior Home Arts makes no warranties
or representations as to the Site's accuracy. Superior Home Arts assumes no
liability or responsibility for any errors or omissions in the content
on the Site.
Orders; Payment
Terms; Interest; Taxes
Orders are not binding
upon
Superior Home Arts until accepted by Superior Home Arts. Terms of payment are
within Superior Home Arts's sole discretion. Invoices are due and payable
within the time period noted on the invoice, measured from the date of
the invoice. Superior Home Arts may invoice parts of an order separately.
Customer agrees to pay interest on all past-due sums at the highest
rate allowed by law. The Customer is responsible for sales and all
other taxes associated with the order.
Freight Policy
Shipping and handling charges on
all orders vary; contact your Superior Home Arts account manager for our
most current and competitive rates, options and shipping specials. For
the Customer's protection, we ship only to the verified billing address
of the Customer's credit card. International shipping is availablet.
Return Policy
The following refund policy
applies to all products except those stating their own refund policy
with the product description:
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Superior Home Arts
offers a 7 days return policy on selected items based on
manufacturer return policies. For further information not listed,
please contact your Superior Home Arts account manager. |
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Please call
716 478 1611 or e-mail our Returns Department at customerservice@superiorhomearts.com to obtain a
Return Merchandise Authorization (RMA) number before shipping your
product. NO returns of any type will be accepted without an RMA number.
For faster service, please have the following information on hand when
calling for an RMA number: customer name, invoice number, serial number
and nature of the problem. |
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All products
returned MUST: be 100 percent complete, contain ALL original boxes and
packing materials, have original UPC codes on the manufacturer boxes,
contain all manuals, blank warranty cards and other accessories and
documentation provided by the manufacturer. |
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You are
responsible for shipping charges on returned items; Superior Home Arts will
match your shipping method on your replacement or exchange item(s). |
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Superior Home Arts
strongly recommends you fully insure your return shipment in case it is
lost or damaged and you use a carrier that can provide you with proof
of delivery for your protection. |
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If merchandise
arrives damaged: it is best to REFUSE it back to the carrier attempting
delivery. If you accept the package make sure it is noted on the
carrier's delivery record in order for Superior Home Arts to file a damage
claim. Save the merchandise AND the original box and packing it arrived
in, notify Superior Home Arts immediately to arrange for a carrier
inspection and a pick up of damaged merchandise. If you do not notify
Superior Home Arts of damaged goods within the first 15 days of arrival, our
regular return policy will override any claim of damage, and will fall
under all current manufacturer restrictions. Call 716 478 1611 or your
Superior Home Arts account manager to arrange for carrier inspection and a
pick up of damaged merchandise. |
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DEFECTIVE returns
can be returned directly to Superior Home Arts within 7 days from
the invoice date, at Superior Home Arts's discretion for: credit,
replacement, exchange or repair. |
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Manufacturer
restrictions do apply and are outlined in our detailed policy. Any item
that is missing the UPC can ONLY be replaced with the same item. After
7 days, all manufacturers' warranties apply. |
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NON-DEFECTIVE
returns can be accepted directly by Superior Home Arts within 7
days from the invoice date, at Superior Home Arts's discretion for: credit,
exchange. All NON-DEFECTIVE returns are subject to a 15
percent restocking fee. |
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Due to
manufacturers' policies, Superior Home Arts cannot accept returns of the
following items for exchange, replacement or credit FOR ANY REASON:
(Superior Home Arts exceptions). DEFECTIVE merchandise can be returned for
REPAIR ONLY to: Superior Home Arts, the manufacturer direct or any
authorized service center in your area. Additional manufacturers may be
added to this list as: manufacturer policies change, manufacturer goes
out of business or in the case of specially ordered items. |
Superior Home Arts reserves
the right to authorize product returns beyond 7 days from
the invoice date. IF the product is accepted after after 7 days and before 21 days,
credit will be issued toward FUTURE PURCHASES ONLY. Original shipping
charges are refunded on returned items. Customers are
responsible for all shipping charges back to Superior Home Arts on returned
items, and Superior Home Arts will pay the shipping charges on the
replacement or exchange item(s) going back.
Credit Cards
Credit card charges are processed
online after ordering the products and/or services.
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Superior Home Arts
